سياسة الاستبدال والاسترجاع

1. Introduction: 1.1 The term "Terms of Sale" refers to the rules and conditions under which the sale process is conducted between the store and the customer. 1.2 The word "store" refers to the website (https://aleithar.sa) known as "Al-Eithar Electronic Market," which is managed by Al-Eithar Electronic Marketing Establishment. 1.3 The word "customer" refers to the buyer from the store. 1.4 Products marked with "by order" are currently unavailable but can be requested according to the customer's preference. 2. Purchase Requests: 2.1 When the customer creates a new purchase request and receives a request number, the request status is "Pending Review," and this does not mean the sale has been completed. The sale occurs upon acceptance of the request after review within (1-3 working days), and the customer receives a notification of acceptance. The request status then changes to "In Progress," "Completed," or "Ready for Pickup." If the request cannot be fulfilled within this period, the customer may either wait for the products to be supplied by the suppliers during an additional working week or request to cancel the request. 2.2 Products in the store are either ready in the Al-Eithar Electronic Market warehouses and can be shipped directly to the customer. 2.3 Or they are "by order," meaning they are currently unavailable, and their price may have changed according to the market. Their order is only confirmed after request approval and prepayment. 3. Return and Replacement Policy: 3.1 The customer can return or replace purchased products, provided they are in their original condition and within the periods specified in the following clauses. 3.2 The return period is 3 days from the delivery of the products to the customer. 3.3 The replacement period is 7 days from the delivery of the products to the customer. 3.4 The period for inspecting the product's safety upon return or replacement is 3 working days from the store’s receipt of the product from the customer. 3.5 The refund of the purchase amount for electronic payments (Mada and others) is processed within a maximum of 14 working days according to the applicable policies and bank transfers, or directly via STC Pay if the customer has the service. 3.6 Refund of cash payments is made after verifying the product's safety (as mentioned above) and can be refunded in cash or via STC Pay upon the customer's request. 3.7 Products that have been manufactured or specially ordered for the customer or marked with "by order" cannot be returned or replaced. 3.8 The warranty on products is a 7-day operational warranty against any manufacturing defect from the date of delivery to the customer unless another warranty period is specified in the product description. 3.9 If the reason for return or replacement is the customer's change of mind, the customer bears the shipping costs. When products are shipped to the customer via shipping companies, a tracking link is provided. In case of cancellation at this stage, the customer should not receive the products, which will then be returned to us, and we will issue a refund for the product amount only, excluding shipping fees. If the customer receives the products and then changes their mind and wishes to cancel, they will bear the costs of the initial shipping and the shipping back to us.